Wonna Works Solutions (Wonna Works) believes in a one hundred percent (100%) satisfaction guarantee for its Customers and Independent Distributors (IDs). All customers and IDs are bound to the Wanna Works Refund Policy. All products carry a 14-day customer satisfaction guarantee. If you are not satisfied following the purchase of any product, simply return the unused portion of the product. If we receive a returned product within 14 days, we will issue a full refund or replace the product. Again, your purchase of product and acceptance of the terms of purchase means you agree to and understand the refund policy. We reserve the right to refuse sale of products.
If there’s a problem with the quality of the product we shipped to you, please pardon the inconvenience, and the shipping fee is on us! For other returns, or if you just are not pleased with the product, we will deduct the price of ground shipping from the refund of the purchase price. As long as we receive the returned product within 14 days, the price of the refunded product should show up in your account within 1-2 billing cycles. If you would like a replacement rather than a refund, great! We will ship you a replacement product and will waive shipping fees. For repeated product returns or on other rare occasions, we reserve the right to refuse a refund or replacement.
All of our products are tested for quality, and all shipments are carefully inspected before leaving the warehouse. Upon delivery, please check your product carefully for accuracy and to ensure it was not been damaged en route. All claims for missing and/or damaged product must be made with 48 hours. Please contact us and provide detailed information for any product missing and/or damaged during shipping within that time. We will ask you for a full description and review the circumstances and issue you a product return slip and return shipping label, as appropriate. At our choice, we will refund the purchase price or replace the product at our expense.